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- Call Center: +62139524304
- Contact Number: +6281190078765
- Email: [email protected]
Privacy & Cookies Policy
snc.id operates the https://snc.id/ website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the snc.id website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://snc.id/, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Term & Condition
Terms and Conditions
The SnC Services Use Agreement (“Agreement”) between users as parties using the SnC services (“CUSTOMER”) and Security and Connectivity (“SNC”) as the site manager for SnC services, contains the terms and conditions of using the site service SnC (“SnC”) which applies to CUSTOMER to be able to use the SnC. Please read carefully this Agreement. You must read, understand, accept and agree to all terms and conditions in this Agreement before using the all of services contained in SnC. By using the application and/or continuing access to the SnC, the CUSTOMER agrees to all the terms and conditions contained therein, and therefore agrees to be bound by an Agreement with SNC and therefore you agree to be able to receive services and access to all service contained in the SnC. If CUSTOMER do not accept and approve one, part or all of the contents of the terms and conditions of this Agreement, CUTOMER is not permitted to access further and are welcome to leave the SnC with applicable terms and conditions. Every activity related to the use of the SnC services, so that both SNC and CUSTOMER in this matter, are legally protected through applicable regulations on regulations including but not limited to regulations on Electronic Information and Transactions and Intellectual Property Rights, and for all forms of engagement arising from all activities on the SnC have fulfilled the legal requirements and conditions of an agreement as stated in the Indonesian Civil Code.
Definitions
1. Subscription Application Form (FAB), which is a form completed with subscription requirements made by and between the CUSTOMER and SNC to subscribe to the SnC Service and must be completed by the CUSTOMER to be submitted to SNC as an application for subscription to the Service Agreement.
2. Change Form (FP) is a form that must be completed by the Customer and then submitted to the SNC for requests for changes to non-technical data or changes to technical data.
3. Subscription Fee is a fee that must be used by CUSTOMERS to SNC for the services they use.
4. Field Report (BALAP) is an official report on the installation and activation of Equipment for the operation of the Service, as well as the deactivation of the Service.
5. Installation is a condition where a physical device is connected so that a service can be used.
6. Activation is a condition in which a service can be used.
7. Block is a condition where a Service/service cannot be used temporarily.
8. Unblock is a condition where a Service/service can be reused.
9. Close is a condition where the physical device has been de-installed so that the service/service cannot be used continuously, it can also be called disconnection.
10. Service means Managed Services and or Managed Security provided by SNC through SnC services.
11. SnC consists of Managed Services & Security which consists of WAN, LAN, Managed Services and Managed Security.
12. SnC equipment is equipment owned or provided by SNC which is placed at the CUSTOMER's location for the operation of the Service.
13. Customer Equipment means equipment belonging to or provided by the Customer which is placed at the CUSTOMER's location for the operation of the Service.
14. CUSTOMER is a person or party who subscribes to SnC services
Scope
1. SNC agrees to provide service facilities as stated in the Agreement.
2. For the convenience and security of using the Service, the CUSTOMER is prohibited from taking actions that can harm any party, including but not limited to:
a. Interfere with or damage a network or computer system of any party.
b. Spamming or sending emails continuously irresponsibly.
c. Forge email headers or other methods used for the purpose of impersonating the CUSTOMER.
d. Violation of intellectual property rights.
e. Actions that violate the norms of decency, decency, regulations, or laws that apply in the Territory of the Republic of Indonesia.
Term
1. The service subscription period is as stated in the Agreement or Subscription Application Form
2. CUSTOMER is required to notify in writing of the unsubscribe request to SNC at least 1 (one) month prior to the unsubscribe date.
3. Minimum period of subscription for Managed Services and/or Managed Security according to the agreement stated in the Subscription Application Form which is an integral part of this agreement
a. Managed Service there are 3 models of subscription period, namely 1 year, 2 years and 3 years
b. Managed Security there are 3 models of choice of subscription period, namely 3 months, 6 months and 1 year
Ownership of Assets
1. The assets of the SnC Equipment and its supporting facilities used in the context of providing the Services remain in the ownership of SNC to be lent to the CUSTOMER as recorded and stated in the contract.
2. During the subscription period, the equipment assets and supporting facilities belonging to SNC as stated in paragraph 1 of this Article are the responsibility of the CUSTOMER.
3. If there is a loss of equipment assets and supporting facilities belonging to SNC as stated in paragraph 1 of this Article, then the CUSTOMER is obliged to provide a missing certificate from the police to SNC a maximum of 2 x 24 hours since the assets of equipment and supporting facilities belonging to SNC are known to be missing.
4. The cost of replacing lost equipment assets and supporting facilities belonging to SNC including shipping costs are the responsibility of the CUSTOMER with the value adjusted to the book value for the current year at SNC.
5. The fees as referred to in paragraph (4) of this Article will be billed together with the CUSTOMER's bill.
Customer Personal Data Protection
1. Customer agrees to give SNC the right to process his/her personal data contained in FAB (“Customer Data”) for the purpose of performing SnC services and/or other obligations under the Agreement.
2. SNC does not disclose customer data to any third party other than Employees, Directors of SNC on an as needed basis to the extent necessary to carry out obligations under this agreement.
3. Subcontractors or professional advisors authorized in writing by SNC to process customer data on an as-needed basis to the extent necessary to perform obligations under this agreement.
4. To the extent required by applicable laws and regulations. In such case, SNC shall notify the Customer in writing to disclose the customer data (to the extent permitted by applicable laws and regulations) as soon as possible after becoming aware of such requirements.
Disclaimer
1. SNC is not responsible for the losses of the CUSTOMER or third parties arising in connection with the use of the Services.
2. The service uses the principle of sharing network resources, so that speed performance and connectivity availability are determined by the traffic density that occurs and the capabilities of the devices used. Thus, SNC does not implicitly or explicitly provide any guarantee regarding the bandwidth speed that is actually enjoyed by the CUSTOMER.
3. Multimedia services are created/provided by media institutions that are partners of SNC and SNC is not responsible for the content or materials of Multimedia Services